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Shipping Costs

Shipping costs may differ per product, depending on the size and weight. Shipping costs are all-in, so no unexpected packaging and handling costs. Please note additional custom/import fees may apply based on your country. (these are not included)

How are shipping costs calculated?
Shipping costs depend on the weight and size and may be lower or higher. Shipping costs will be calculated after placing an order, at a standard rate of €6,95 for the smallest package. 

Can the package be sent with another courier service?
If you wish for a courier service other than PostNL, please indicate this in advance by e-mail info@thevioletcauldron.com so we can look at the options.

Can I submit additional wishes, such as no delivery at the neighbors or extra insurance?
This is certainly possible in most cases, please note that additional costs may apply. Please let us know your wishes by e-mail info@thevioletcauldron.com before ordering so we can look at the options. 


Domestic Delivery Time

All orders ordered and paid for before 12:00 on working days (Monday to Thursday) will be shipped within 3 working days. Parcel post domestically via PostNL has a delivery time of 1 to 2 working days (except public holidays). The Violet Cauldron is not liable for any delays during transport. Have you still not received your domestic order after 5 working days? Please contact info@thevioletcauldron.com


International Delivery Time

Please send us an e-mail including your shipping address so we can provide you with the estimated shipping date. The Violet Cauldron is not liable for any delays during transport. Have you not received your order after the estimated delivery date please contact info@thevioletcauldron.com


Shipping

Each order is carefully packed to prevent damage during transport. If there is any damage, please send the pictures of the damages to info@thevioletcauldron.com so we can offer a solution. May you wish to return the item please send the return form to info@thevioletcauldron.com. Returns that have not been registered will not be processed. The product and return costs will be refunded to the specified account number. 

Return Address:
The Violet Cauldron
Laurier 11
1616 TN
Hoogkarspel
The Netherlands


Minimum order amount

There is currently no minimum order amount.


Can I pick up my order? 
This is only possible by appointment, e-mail us at info@thevioletcauldron.com or contact us by telephone.
Collection Address:
Jelle Zijlstraweg 86
1689ZX Zwaag
The Netherlands



 

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