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If you have a question that is not listed here, please contact us at info@thevioletcauldron.com
I did not received a track & trace code
It is possible that your email ended up in your spam folder, If you checked your spam folder and it is not there, please contact us at info@thevioletcauldron.com and we will provide it for you.
My track & trace code has no new update
In most cases the track & trace code will update within 24 hours, if this is not the case, please send us an email at info@thevioletcauldron.com and we will assist you.
What is the delivery time outside of the Netherlands?
All orders are shipped via PostNL unless otherwise requested. Delivery time may vary by country and destination.
What is the minimum order amount?
There is no minimum order amount at The Violet Cauldron
Can I order more when there is only 1 piece in stock?
If the quantity of the item you wish to order is at 1, there is only one left in stock. If you would like to order more, contact us at info@thevioletcauldron.com and we can check for you if the item is available to reorder at a later date.
How do I pre-order an item?
Check our pre-order page for more info.
How will I know if my pre-order is in stock?
As soon as your pre-order item is in stock it will be shipped within 1-3 days; and you will receive the track & trace code by email.
The website shows that the pre-order item is sold out can I still order it?
If you have placed your pre-order in advance your item is secured. Pre-orders that are sold out can not be reordered unless stated otherwise.
Can I add other products that are in stock to my pre-order?
Your order will be shipped when it is complete (including the pre-order product). Would you like to receive the other products sooner? Then order these products in a seperate order.
Do you also do B2B sales?
We currently only sell to private individuals. If you wish to purchase commercially within the Netherlands please send us an email at info@thevioletcauldron.com, we can look at the possible options; Abroad remains excluded from B2B sales.
If you have a question that is not listed here, please contact us at info@thevioletcauldron.com
